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Privacy Policy

Last Updated: December 15, 2024

This Privacy Policy outlines how we collect, use, process, and protect your personal information when you access and use our online casino platform. We are committed to maintaining the highest standards of data protection and privacy in accordance with Irish and European Union data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.

Information Collection and Types of Data

We collect various types of personal information to provide you with secure and personalized gaming services. The information we collect falls into several categories, each serving specific purposes related to account management, regulatory compliance, and service enhancement.

Personal identification information includes your full name, date of birth, gender, nationality, and government-issued identification numbers. This information is essential for verifying your identity and ensuring compliance with Irish gambling regulations and anti-money laundering requirements.

Contact information encompasses your residential address, email address, phone number, and postal code. We use this data to communicate with you regarding your account, send important notifications, and fulfill regulatory obligations related to player protection and responsible gambling.

  • Account credentials including username, password, and security questions
  • Financial information such as bank account details, payment card information, and transaction history
  • Gaming activity data including game preferences, betting patterns, session duration, and win/loss records
  • Device information including IP address, browser type, operating system, and mobile device identifiers
  • Location data to verify your geographical position and ensure compliance with jurisdictional restrictions

We also collect information automatically through cookies, web beacons, and similar tracking technologies to enhance your user experience and analyze platform performance.

Purposes of Data Processing

We process your personal information for specific lawful purposes that are essential to operating our online casino services safely and legally. Each processing activity is based on appropriate legal grounds under GDPR, including contract performance, legal obligations, legitimate interests, and your explicit consent where required.

Account management purposes include creating and maintaining your player account, processing deposits and withdrawals, managing your gaming preferences, and providing customer support services. This processing is necessary for contract performance and ensuring you receive the services you have requested.

Regulatory compliance requirements mandate that we verify your identity, monitor for suspicious activities, report to relevant authorities, and maintain detailed records of financial transactions. These obligations stem from Irish gambling licenses and anti-money laundering legislation.

  • Security monitoring to detect fraud, prevent unauthorized access, and protect against cyber threats
  • Responsible gambling measures including setting deposit limits, identifying problem gambling patterns, and implementing self-exclusion tools
  • Marketing communications to inform you about promotions, new games, and special offers based on your preferences
  • Platform improvement through data analysis to enhance game offerings, website functionality, and user experience
  • Legal proceedings support including evidence preservation and cooperation with law enforcement agencies

We ensure that all data processing activities are proportionate, necessary, and aligned with the purposes for which the information was originally collected.

Data Sharing and Third-Party Disclosure

We maintain strict controls over data sharing and only disclose your personal information to third parties under specific circumstances and with appropriate safeguards in place. All data sharing arrangements are governed by comprehensive agreements that ensure recipient organizations maintain equivalent levels of data protection.

Service providers who support our operations may receive access to your personal information on a need-to-know basis. These include payment processors who handle financial transactions, identity verification services that confirm your credentials, and technology providers who maintain our platform infrastructure.

Regulatory authorities may receive your information when required by law or to fulfill our licensing obligations. This includes submissions to the Revenue Commissioners regarding large transactions and reports to gambling regulators regarding player protection measures.

  • Law enforcement agencies when legally compelled or investigating suspected criminal activity
  • Financial institutions for payment processing, fraud prevention, and anti-money laundering compliance
  • Professional advisors including legal counsel, auditors, and compliance consultants
  • Business partners for joint promotions or integrated services, with your explicit consent
  • Successor entities in the event of corporate restructuring, merger, or acquisition

We never sell your personal information to third parties for commercial purposes and maintain detailed records of all data sharing activities to ensure transparency and accountability.

Data Security and Protection Measures

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework follows industry best practices and exceeds regulatory requirements to ensure maximum protection of your sensitive data.

Technical safeguards include advanced encryption protocols for data transmission and storage, multi-factor authentication systems, regular security audits, and continuous monitoring for suspicious activities. All sensitive information is encrypted using industry-standard algorithms and stored on secure servers with restricted access controls.

Organizational measures encompass staff training programs on data protection principles, regular security awareness sessions, background checks for employees with data access, and clearly defined roles and responsibilities for information security.

  • Firewall protection and intrusion detection systems to prevent unauthorized network access
  • Regular software updates and security patches to address known vulnerabilities
  • Data backup and recovery procedures to ensure business continuity and data integrity
  • Physical security controls at data centers including biometric access controls and surveillance systems
  • Incident response procedures for rapid containment and remediation of security breaches

We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities before they can be exploited by malicious actors.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate business interests. Retention periods vary depending on the type of information and applicable regulatory requirements.

Account information and gaming records are typically retained for seven years after account closure to meet anti-money laundering obligations and potential dispute resolution requirements. Financial transaction records may be retained for longer periods as required by tax authorities and financial regulators.

Marketing communications data is retained until you withdraw consent or close your account, whichever occurs first. Technical logs and security monitoring data are generally retained for two years to support ongoing security analysis and incident investigation.

  • Identity verification documents are retained throughout the account lifecycle and five years thereafter
  • Customer support communications are retained for three years to maintain service quality
  • Website analytics data is anonymized after twelve months and may be retained indefinitely
  • Responsible gambling intervention records are retained for ten years as required by player protection regulations

When retention periods expire, we securely delete or anonymize personal information using certified data destruction methods that prevent recovery or reconstruction of the original data.

Your Privacy Rights

Under Irish and European data protection law, you possess several fundamental rights regarding your personal information. We are committed to facilitating the exercise of these rights and provide clear procedures for submitting requests and receiving timely responses.

You have the right to access your personal information and receive details about how we process your data. This includes obtaining copies of your personal information and understanding the purposes, legal basis, and duration of processing activities.

Rectification rights enable you to request correction of inaccurate or incomplete personal information. We will promptly investigate and update your records when legitimate corrections are identified.

  • Erasure rights allow you to request deletion of personal information under specific circumstances
  • Restriction rights enable you to limit how we process your personal information
  • Data portability rights provide you with copies of your information in structured, machine-readable formats
  • Objection rights allow you to oppose processing based on legitimate interests or for direct marketing purposes
  • Withdrawal of consent for processing activities that rely on your explicit agreement

To exercise your rights, contact our Data Protection Officer using the information provided in this policy. We will respond to legitimate requests within one month and may extend this period for complex requests.

International Data Transfers

Some of our service providers and business partners are located outside the European Economic Area, which may result in international transfers of your personal information. We ensure that all such transfers are conducted with appropriate safeguards to maintain equivalent levels of data protection.

For transfers to countries without European Commission adequacy decisions, we implement Standard Contractual Clauses or rely on other approved transfer mechanisms. These legal instruments require recipient organizations to apply European-level data protection standards and provide enforceable rights for data subjects.

We conduct regular assessments of international transfer arrangements to ensure ongoing compliance with evolving regulatory requirements and maintain detailed records of all cross-border data sharing activities.

  • Payment processing services may involve transfers to financial institutions in various jurisdictions
  • Cloud storage providers operate global networks that may store data in multiple countries
  • Software vendors providing technical support may access data from international locations
  • Compliance verification services may require data sharing with international regulatory databases

We provide transparency about international transfers and will notify you if circumstances change that might affect the protection of your personal information.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance functionality, analyze performance, and provide personalized experiences. We obtain your consent for non-essential cookies and provide detailed information about our tracking practices.

Essential cookies are necessary for basic website functionality and security features. These cookies enable account login, maintain session security, and ensure proper operation of gaming software without requiring explicit consent.

Analytics cookies help us understand how visitors interact with our website, identify popular content, and optimize user experience. This information is typically anonymized and used for statistical purposes only.

  • Functional cookies remember your preferences and settings to personalize your experience
  • Marketing cookies track your browsing behavior to deliver targeted advertising and measure campaign effectiveness
  • Social media cookies enable sharing functionality and social login options
  • Third-party cookies may be set by external service providers integrated into our platform

You can control cookie settings through your browser preferences and our cookie management tools. Disabling certain cookies may limit website functionality or prevent access to specific features.

Contact Information and Complaints

We are committed to addressing your privacy concerns and maintaining transparent communication about our data protection practices. Our dedicated Data Protection Officer oversees privacy compliance and serves as your primary contact for data protection matters.

For questions about this Privacy Policy, requests to exercise your rights, or concerns about our data processing activities, please contact our Data Protection Officer through the designated email address or postal address provided on our website. We strive to respond to all inquiries promptly and thoroughly.

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Irish Data Protection Commission. The Commission serves as the supervisory authority for data protection matters in Ireland and can investigate potential violations of your privacy rights.

  • Document your concerns clearly and provide relevant supporting information
  • Allow reasonable time for us to investigate and respond to your complaint
  • Escalate unresolved issues to the Data Protection Commission if necessary
  • Consider seeking independent legal advice for complex privacy disputes

We regularly review and update our privacy practices to ensure continued compliance with evolving regulations and maintain your trust in our data protection commitment.